Any bartender will tell you that bartending is a unique profession. Like any job, it has its rewards, challenges and miseries. One of the perks of bartending is the personal contact with those responsible for paying the majority of your wage through tips. Maximizing tips directly from bar guests is a bartender’s main income source, but many restaurants also have a tip-out process that incentivizes a bartender to take good care of the broader dining section as well. Here are a few tips for bartenders to maximize their income in a busy bar or restaurant.
Master the Basics
How did Michael Jordan become the GOAT (not to spark an MJ vs. LBJ debate)? It all started with mastering the basics. First on our list of bar salary strategies is mastering speed and accuracy. A good bartender knows that patrons want their drinks quickly and made to order. This kind of consistency builds trust with customers and, of course, encourages them to tip more generously. Getting drinks out faster also helps you serve more patrons in a single shift allowing for more volume of those generous tips.
The trick is learning how to deal with above average crowds. Speed and accuracy can take a hit when those orders are coming in a mile-a-minute. This is where calm and professionalism come into play. If you feel rushed, you will be rushed and your drink quality and hospitality will be affected. Become the master of your domain and it will literally pay off.
Give the Customer Service You Would Expect
Perfecting customer service is critical to maximizing your income as a bartender. Yes, this includes speed and accuracy but that’s oversimplified. Outstanding service is often the difference between a standard tip and a generous one.
Exceptional service includes greeting every customer with a smile. You should also make eye contact when speaking. An exceptional bartender knows to use friendly language and even customize the interaction when possible. This includes calling customers by their names and remembering their favorite drinks. Small gestures such as offering water or checking in on their satisfaction go a long way when it comes to securing a better tip.
Keep Your Space Clean
Patrons love a clean and healthy-looking environment. A perfectly organized bar feels like a welcome mat to both old and new customers alike. Not only does a well-maintained bar look inviting but it also demonstrates professionalism. Customers are much more likely to tip well when they see bartenders working hard to make them feel more comfortable.
This is why a smart bartender knows to clean up spills quickly, make sure glasses are spotless and supplies are routinely checked and stocked as needed. If glasses aren’t clean by using the three-sink method or equivalent and/or the bar is out of their favorite mixer or key ingredient, then you’re fighting a losing battle for a good tip. Be mindful of your space and make sure that you are ready for everything that might come your way the moment you clock in.
Care for the Regulars
Repeat guests or “regulars” can become a bartender’s most reliable source of income. With a regular, you know to expect a friendly face, an easy interaction and a consistent touch of generosity.
This is why smart bartenders learn their drinks, greet them warmly and offer the interaction they’re craving. Creating a sense of “barroom community” makes those regulars feel valued and appreciated. This will lead to increased loyalty and, at the very least, consistent tipping.
Upsell When Possible
In many industries, “upsell” is an ugly word for customers. However, upselling in the hospitality industry, especially in a bar or bar-like environment, is often well-received. Upselling in the bar scene generally means recommending premium spirits, signature cocktails or even pairing dishes or apps when taking drink orders. When done genuinely and without pressure, a suggestive upsell often enhances the customer’s experience. It also has the potential to increase the bill total and, thereby, the potential for a higher tip.
Know How to Read the Room
Michelle the Bartender will tell you that bar crowds are a bit like snowflakes. No two are exactly alike. So, when it comes to bar salary strategies this means that you need to know your room. Assess the mood and adapt your style and personality accordingly. You should be high energy and lively during parties. Also, try to be relaxed and attentive during less “active” or quieter times. When you’re able to read your patrons and tailor your personality to their needs and their moods, you will leave a more favorable impression. That translates nicely into growing your tips
Be a Professional Across the Board
When times are busy, it’s easy to get caught up in the hustle. This means you are more likely to make mistakes on orders. Long waits and unruly guests can also become an issue. If you’re not ready for it all, it could easily be your undoing.
Always be prepared and address problems promptly and professionally. Keep your cool and don’t argue with drinking patrons. A little grace under pressure can turn a negative experience into a positive one and that can result in a better tip from affected patrons and even those who are simply in observance of how you handle yourself.
Take Care of Your Tickets
At restaurants, your waitstaff is working as hard as you are to sell alcohol and take care of patrons. Many bartenders receive “tip out” either as a percentage of total sales or by the servers tipping out the bar. Balancing taking care of patrons at the bar while staying on top of your tickets to get great drinks out for your waitstaff is key to maximizing your supplemental income.
Appearance and Presentation are Important
Becoming a memorable bartender is not just about making great drinks and serving with a smile. Go the extra mile and dress neatly, and never skip proper hygiene.
Something as simple as a tie can send the right signal in the right atmosphere. Don’t aim to be just another barkeep who slings drinks. Present yourself as a person who is focused and dresses accordingly. In addition to maintaining personal hygiene, make sure your bar space is always clean and welcoming. A professional appearance and attitude will affect a guest’s experience and ultimately what they’re willing to tip you.
If you’re ready for your alcohol server’s permit or renewal, American Course Academy is ready to help you take your career to the next level. Our certifications are remarkably affordable and most can complete their training in a couple of hours. We have alcohol training in Texas, California, Utah, Oklahoma and Florida with many more states to be added. Check our list of supported states and get started today.
